Delivery Information
Freight
We only freight parcels within Australia.
Our delivery charge is a flat rate of $10 per order or FREE for orders over $100.
Our parcels are despatched either by our courier Fastway or through Australia Post. It will depend on your location which method is used.
Local freight around Albury/Wodonga will be sent out by local taxi trucks.
Fastway deliveries are normally within 2 -3 working days of despatch. They will leave parcels if you are not home if they have received specific instruction to do so. Please leave those instructions in the notes section at checkout stage. If you are not home and they have no instructions, they will leave a card and you will need to call to arrange re-delivery.
Australia Post parcels require a signature. If you are home they will be delivered to your door. If you are out you will need to go to the Post Office to collect and sign for the parcel. We do this to ensure that you much anticipated goods arrive safely.
Refunds and Exchanges
Please contact us on 02 6041 1700 if there is any problems with your order.
We will exchange or credit note if you are not happy with your toy.
• Original freight charges will not be refunded.
• Items must be returned in their original condition, un-used and with no damage to the product or packaging.
• Returns must be made within fourteen (14) days of purchase.
• Please contact us to obtain a returns authorisation number before sending the item back. This will assist us in processing the return.
• Refunds will be processed as soon as goods have been received.
All returns should be posted to who what why 485 Dean Street ALBURY NSW 2640
Faulty / Damaged Goods
If you receive items that are faulty, have been wrongly described and therefore the wrong item has been sent to you or do not do what they are supposed to do - you can choose between a refund or an exchange.
If this has occurred please contact us first so that we can organise repairs, replacement parts or replacement whatever is appropriate. Phone 02 60411700 or email
Product Availability
All products listed on our website are normally held in stock unless specifically mentioned. If there is an error in our inventory resulting in an out of stock situation, you will be contacted via email or phones. You can then choose to wait for this back order; replace the item with something different or cancel the item.
Discounted items are only available while stock lasts and if the stock is not available we will unfortunately be unable to supply the product.
Gift Vouchers
Gift Vouchers can be purchased on line. Individual amounts selected will be added together to create on gift voucher eg. $50 + $20 + $5 = $75 Gift Voucher.
Gift Vouchers will be either sent via email or through the post - please indicate your preference.
The code listed on the voucher needs to be entered at the Checkout stage.
Gift Vouchers purchased over the internet can also be used in person at the retail store at 485 Dean Street ALBURY
Gift Vouchers purchased at the retail store cannot be used over the internet unless special arrangements have been requested at the time of purchase.
Schools, Kindergartens, Childcare Centres and Family Day Care
We do accept orders form schools, kindergartens, child care centres, and family day care (accreditation details required, please fax 02 6023 1499)- and we also offer a discount of 10% to these organisations.
To get the 10% discount you will need enter into the "Promotions" section the code - CARE.
We are happy to send an invoice to you so that you can arrange payments by cheque.